Mascoma Bank Google Play Account Deletion Policy
The Google Play Store has implemented a requirement for Mascoma Bank to provide our customers with the ability to request removal of their app accounts and any associated data. As a financial institution, we are required to maintain some historical data, even after a digital banking account is deleted. This data is temporarily retained for fraud prevention and in accordance with laws and regulations governing bank data retention periods.
How to Delete Your Digital Banking Account:
Notify us that you would like to delete your digital banking account by any of the methods listed below:
- Email msbinfo@mascomabank.com
- Call 888-627-2662
Digital Banking Data Deletion:
When you request the deletion of your digital banking account the following will happen:
- App Data
- Your digital banking profile will be deleted; your username will no longer be associated to your financial accounts, personal data, or app settings.
- Your digital banking profile will be deleted; you will not be able to access digital banking in the mobile app or via online banking. You will need to re-enroll to use digital banking services.
- Configured alert preferences will be deleted.
- Scheduled one time and recurring bill payments will be cancelled.
- Scheduled one time and recurring transfers will be cancelled.
- Accounts enrolled in electronic statements will need to be returned to paper delivery, which may result in a fee.
- Personal Information
- Your personally identifiable information such as your name, email address, and phone number will be temporarily retained in our internal system for fraud prevention and to comply with data retention and audit requirements.
- Transaction History
- Records of transactions conducted within the app will be temporarily retained in our internal system for fraud prevention and to comply with data retention and audit requirements.
- App Usage Data
- Records of your activity and usage within the mobile application will be temporarily retained in our internal system for fraud prevention and to comply with data retention and audit requirements.